Once your order has been received we will be in touch immediately to discuss your dog's personal needs. It is important to gather historical information especially if your pup has been struggling with more than just the itch. Photos of any hotspots, rash or worse will be imperative in order to gain clear insight into their most recent condition. Together we will decide on the best course of remedy, and a bathing schedule will be set. It will be important while following the program NOT to use any other topical remedy, cream, potion or shampoo of another brand. We want to be certain that results are not compromised, as cross-pollination of other product ingredients and formulations will not give you a true sense of what is happening for your dog. *If you have any questions regarding this request (for any reason) please reach out to us immediately. We understand if your dog is on prescribed medications - just ensure that we know what these are. After all information has been collected and we have spoken, deciding on the best course of action, we will send you the Skin Repair System Instruction Manual. It will be important to familiarise yourself with this process, and also to communicate with us after each bath to keep us up-to-date. We are available to you at anytime if you have concerns of any kind. Often a voice at the end of the phone or in an email is all it takes to gain clarity and confidence. Above all, patience is the key driver, and we are here to support you.
Pups who present with dry, itchy skin will show beautiful results within 3 baths or less. Those pups who are suffering from allergic dermatitis, allergen reactions, sores, cysts or skin disease will take more time and patience. Pups presenting with these more severe symptoms will show improvement somewhere between 1-3 months or less. Post treatment maintenance is just as important as the treatment itself, but will become easier with time and skin improvement.
Shipping & Dispatch
FLAT RATE Shipping Fee of $10.00 Australia-wide offered with this Program. All Underwater Dogs™ products dispatch via our Shipping Logistics Partner SHIPPIT. Local postcodes NSW 2094-2096 are eligible for FREE Delivery or Pick-Up. Skin Repair Orders are dispatched following client communication with Underwater Dogs, and following confirmation of individual canine requirements.
Underwater Dogs™ product ingredients can be located on our website under the INFO Tab →Product Knowledge
We take great pride in the quality of our brand, and strive to ensure that you will be completely satisfied, guaranteeing our products are carefully tested to meet the highest quality standards, ensuring great results - every time. Our 100% MBG stands on all wet products i.e., shampoo's and conditioning treatments, and details can be viewed on our website under the INFO Tab →Guarantee*. Terms and Conditions Apply.*
When will my order arrive?
For most Metro city addresses within Australia, packages arrive somewhere between 2-5 working days from courier confirmation. Rural, SA, NT and WA parcels can take up to 5-10 days depending on locality. Where possible in this instance we will send Australia Post who have broader coverage and PO Box options.
What if my order hasn't arrived?
Sometimes it happens, but not terribly often thank goodness. If in any doubt please respond to our customer service email firstname.lastname@example.org OR call Gayle on +61 412 855250 to pass on your details. While this portion of the business is the only part we cannot control, we will do everything possible to communicate and expedite enquiries to find your order. Worst case scenario, we will always make good on your lost parcel. That's our promise!
Underwater Dogs™ is the registered Trademark of Maid in Australia Pty Ltd ABN 43151366273 ©Skin Repair System 2023