Frequently Asked Questions
Pre-Order
Liquid Biocell® Pet is offered as Pre-Order only until Xmas 2024. Product will be available on demand in Jan 2025. A 25% deposit is taken with order submission to hold your order, with the remainder owing paid on dispatch.
Shipping & Dispatch
Shipping is delayed for 7 days to ensure stock availability. Product dispatched in order of submission. We ship Australia-wide via our Shipping Logistics Partner SHIPPIT. Local postcodes NSW 2094-2096 are eligible for FREE Delivery or Pick-Up. Orders dispatched within 7 days of being received.
When will my order arrive?
For most Metro city addresses within Australia, packages arrive somewhere between 2-5 working days from courier confirmation. Rural, SA, NT and WA parcels can take up to 5-10 days depending on locality. Where possible in this instance we will send Australia Post who have broader coverage and PO Box options.
What if my order hasn't arrived?
Sometimes it happens, but not terribly often thank goodness. If in any doubt please respond to our customer service email woof@uwdogs.com OR call Gayle on +61 412 855250 to pass on your details. While this portion of the business is the only part we cannot control, we will do everything possible to communicate and expedite enquiries to find your order. Worst case scenario, we will always make good on your lost parcel. That's our promise!
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