100% Guarantee

The UWDOGS Product Development team have brought you & your dog a scientifically researched and developed, professionally formulated range of doggie haircare products. We promise you the cleanest, softest, most delicious smelling dog on the block, and we stand behind our product range offering our Underwater Dogs 100% Money Back Guarantee

We take great pride in the quality of our brand. We strive to ensure that you will be completely satisfied and guarantee our products are carefully tested to meet the highest quality standards, ensuring great results, every time.  

If for some reason our product does not meet your expectations, we would appreciate your feed-back and consideration with the following:

  1. Try the product for at least 30 days. If you are experiencing an issue prior to this, or are unable to use our product for 30 days, please contact us.
  2. If you are not completely satisfied for any reason let us know by emailing woof@uwdogs.com. In an effort to continuously improve and provide the highest quality products available on the market we may contact you to discuss your experience using our products.
  3. Following this discussion you will be issued with a Returns Authorisation number. Once you have this number please return products to: 

    Maid in Australia Pty Ltd, 1/1 Craig Avenue MANLY NSW 2095 AUSTRALIA

    When we contact you we will ask if you would like a replacement or, your money back. Please ensure you include a copy of your sales invoice and contact details along with your Returns Authorisation number. All postage or carrier fees for return items shall be at the customer’s expense.

 Conditions of the Money Back Guarantee

  1. Please provide us with proof of purchase. No exchanges will be made available after 30 days. Note: This does not void your rights under Consumer Law if a manufacturing default becomes apparent at a later date.
  2. No change-of-mind refunds are available.