Customer Reviews

Customer Reviews

Grateful to all our customers for their thoughtful appreciation of Underwater Dogs™ Haircare. 

We know that writing a Product Review does take time, but your kind words, ideas and testimonials have helped this small Australian-made business grow into an established brand, recognised for it's fine products and great customer service.

Thank you for loving Underwater Dogs! We will continue to strive for excellence in providing you with...

"Beautiful, professional haircare ~ just like taking your dog to the Hairdresser!" -Quote thanks to Deb Collis, Bangor NSW (Professional Hairdresser)

Based on 548 reviews
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K
Trial Pack 250ml
Katie Czerwinski
Lovely scent

I'm a dog groomer and am happy with the scent & that it doesn't inflame the eczema on my hands at all which is a bonus

A
Gloss Puppy Tri-Pack
Angela Ozakgioul
Amended review

I am amending the stars given on my first review as accidentally I must have pressed the 2 star button. The product is fantastic no way its a 2 star and can be proven as it’s the second time I ordered and will always order this product, have tried many shampoos and nothing comes near the underwater dog shampoo, the reason I didn’t gave 5 stars is that after the dog is dry it doesn’t smell the scent is gone, however when wet eg from rain it dmells divine again . But now I understand as why it is so
Thank you and I am a returning customer and will always be 😀

Beautiful product with excellent customer service

We have just bought our second lot of UW Dogs shampoo and conditioner for sensitive skins because it’s beautiful to use and helps with our dogs itching. The customer service is excellent, they are super responsive and always lovely to deal with. Buy this, you and your smelly, itchy doggo will not regret it!

Love these products

I buy the shampoo and conditioner for our 2 Maltese fur babies as it is the only product that does not upset their skin.

Y
5Litre Bulk Supply
Yvonne Bracken
Extra mild shampoo

A nice product however I would like to see dilution rates on the label

D
Sensitive Combo 500mL
Debbie Christensen
Miss Tully

This is second lot of shampoo/conditioner we have got our girl suffers badly with allergies from great outdoors this product has helped lots her coat is a little better has helped with scratching it’s not perfect but no product is. We don’t was her so much now as that yeasty smell isn’t there I feel it’s a pretty good product.

Great product

The sensitive shampoo and conditioner works great on my Dalmatian with skin issues, she actually doesn’t mind bath time now and she smells wonderful. Following the directions is crucial to getting a good outcome 👍🏻

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Puppy Shampoo
Sarah Manderson
Beautiful shampoo

I loved it.. soft tangle free & smells lovely

S
No-Knots Detangler
Sylvia Van Doorn
Underwater Dogs No-Knots Detangler really works

I have purchased many products with the promise of great results always to be disappointed. It maybe because my dog tends to get mats right to her skin, not just superficial ones but deep matting. This actually works as it says. Makes her life (and mine) much more pleasant with grooming time. Less pain, less hair loss.

H
Trail Pack Gloss
Heather Watson
Gentle wash

I bought the sensitive shampoo and conditioner travel pack to try on my mini poodle who has an itching problem and has had heat spots. She now has a bit of dermatitis as well. She's 14 and been having quite a few injections to stop her scratching. We've been through the foid thing to no avail.
This shampoo is so gentle and she has reduced her scratching and hot spots. I'm washing her weekly to see if that makes a difference. So far so good and have ordered and received( very quick postage 👍) the bigger bottles.
I love the smell of the shampoo and conditioner and makes her thick coat very soft. Her coat seems very clean n soft.
I totally recommend this product.

Excellent customer service and fabulous products

I ordered the Underwater Dogs shampoo and conditioner after reading all of the wonderful reviews. My order went missing so I contacted the company; the professionalism and excellent service blew my mind - they resent the products immediately. I have used them to bathe Kosci and am super impressed by the products. I will continue to order and highly recommend the products and the service.

J
5Litre Bulk Supply
Judy Desmond
Absolutely love these products!!

Amazing shampoo and conditioner! My 1yo Golden Retriever boy loves bath time and now so do I. The shampoo and conditioner smell amazing and rinses out so easily. My boy usually ends up smelling like a feral goat within a week as he loves rolling in everything but these products have kept him smelling like a delicious floofy coconut for nearly two weeks. The gloss deodoriser is also so good, it makes him the shiniest silky soft boy and it really helps get the knots out of his crazy long chest and tail floof. Thanks from Harvey UW dogs, he's now allowed on the bed all the time!

C
Sensitive Combo 500mL
Colleen Jamieson
Sunny

Great products.

S
1 Litre Refill & Recycle
Sonia D’Souza
Love this stuff!

This made such a massive difference to my dogs coat. He has allergies and a skin condition that really affects his coat and obviously his skin. We have tried so many brands but nothing has worked like Underwater dog. Even our vet and dermatologist were shocked! My vet even recently randomly called up to get name for one of his other clients in a similar position.

It leaves his coat so soft and clean and smells amazing! It’s also very gentle with no irritating ingredients.

Product is nice.

I bathed a few of my dogs with the UW sensitive bundle. There coat is soft and at this stage all going well. I recommend trying this product smells lovely. And no itching. Dogs are happy. 😊

M
No-Knots Detangler
Michelle Young
Great Products

Awesome 🤩 products and great service 👌🐾

D
5Litre Bulk Supply
Denise Powell
All products

I love these products & can't wait to get on the road & spread the word

M
5Litre Bulk Supply
Mitchell Cox
Brisbane groomer 5 stars.

I have sampled so many products over 3 years. They either were great but not in stock or they just went into the bin. 📦🗑️
UWD is amazing 3 products Everyday shampoo, Sensitive shampoo and conditioner is all we need and it covers everything. Desheds, whitening, fast drying, deep cleansing and so fluffy and soft leaving the hair feel healthy. 🧴💁‍♀️🧼

L
Sensitive Shampoo
Leanne Hutchinson
Shiny as!

Washed my pooch on Tuesday 18/2 and wow. After he was dried if he is so shiny. I luv this product. I bought a pup jet and it arrived yesterday so will be using that next time to make life easier. Thx 🐾🐶

Impressive first purchase

We are a first time purchaser & have used UW products after a swim in a chlorinated indoor pool, which normally results in terrible matting & discomfort for our poor little girl. I can now say it worked - our fur-baby is matt-free, happy & so so soft. Wow, your products are amazing! I will certainly be a repeat customer 👍. Thank you so much 😍

Shampoo, conditioner and mist

Unbelievable the difference just one wash has made. No itching, lovely scent, less time in bathing and our pups white patches are as bright as the sun. Best purchase ever.

J
Puppy Shampoo
Judy Stafford
Love the way Roxie feel!

First bath yesterday and she feels amazing. Love it. Put a photo of the products in a cavoodle page to hopefully bring you more business. Thanks. Love it.

H
5Litre Bulk Supply
Helen Morrow
Wow!

I'm so impressed by the Underwater Dogs shampoo and conditioner. Not only does it smell beautiful, being a groomer I've tried a few shampoo products and this product is wonderful. I like a shampoo that cleanses well without stripping the coat and leaving it lovely and soft but still stands up when blow dried making a nice even clip possible and still remain fluffy. Gayle is very helpful and delivery is fast. Great company to purchase from.

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Sensitive Combo 500mL
Barb Marshall
Bathtime

Darcy has had the one bath, and no reaction so far, will need to try a few more…but she did smell lovely afterwards..Darcy’s a toy Cavoodle and was groomed short a few 4 days prior to her wash.
So short coat and no matts

M
No-Knots Detangler
Margaret Jawerth
This is the best!

I’m a repeat customer using the detangling spray on my Border Collie. I use it nearly everyday with a good brush and comb and I have never had any tangles in Charlie’s coat. Everyone comments on his beautiful, silky, shiny coat and just how soft it is.